Shipping policy

There is no live arrival guarantee for ANY reason on USPS 3-5 Day Priority Mail or FedEx 2-Day.  Live arrival is only guaranteed on FedEx Overnight. 

Shipping ONLY to the continental US. Orders of live insects are shipped Mondays and Tuesdays. Live arrival is guaranteed with FedEx Overnight if temperatures are within 45 to 80 degrees F, and any problems with live arrival must be reported to us within ONE HOUR of delivery time as noted in the FedEx tracking. If your temperature is below from 40F tp 45F or over 80F, your box must be held at your local official FedEx hub for pick up.  We do not ship if your temps are below 40F.  FedEx Overnight packages must be picked up within 24 hours from the timestamp indicating FedEx is holding the package and it is available for pick up.

It is highly recommended that you have your package safely held at your local post office or FedEx hub for you to pick up at your convenience the day of delivery.  Riding around in a hot or cold delivery vehicle all day is the cause of most DOAs.  Not responsible for carrier delays.  

To have the package held at the post office for pick up, please leave a note in the note section at checkout or write it in a text box on each product or send us an email at info@iheartbugs.com.